iiHelp support
Broadband Availability

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Can I buy iiNet broadband products anywhere in Australia?

Yes. iiNet's broadband plans are available on every broadband enabled phone exchange in Australia; however our broadband2+ plans with a theoretical maximum speed of up to 24,000kbps are only available on the iiNetwork.

Can I find out if iiNet are including my exchange in the iiNetwork?

You can view our iiNetwork coverage page to see when your exchange will be completed. We stress that this is a "forecast" as there are a number of other parties to deal with, but we will do our utmost to stick to the timeline. This means that some things will be outside our control and the schedule of exchanges and timing will be subject to change.

I am a current customer. I see there are free broadband2+ places on the iiNetwork in my exchange, will I automatically be migrated onto it?

At this point in time, migration costs prohibit us from migrating current customers each time a port becomes free. We pay a fee for each port that we migrate, and therefore, we try to get as many customers onto our network as we can during mass migrations. If there are enough customers at your exchange to warrant a second pass, you may still be migrated onto our network in the future. Please note, however, that there still may also be factors that prohibit us from putting you onto the iiNetwork - for example you may be connected to a RIM or sub-exchange (see above for definition).

I run a small business. Can I buy a home broadband product?

Yes! We don't restrict business customers to the business products. However, if you would like more than the features included with our broadband plans, check out our business rates. These plans allow more mailboxes, extra web space and a static IP to give you even more!

I have friends still on bliink products. Am I able to still sign up for these?

Our bliink products have now been "archived", meaning that we support existing customers on them, but we will not be signing any new customers on to these plans. We believe our broadband plans are the most exciting and innovative in the market and offer better value than our old product ranges.

I am switching to iiNet from another provider. Can I maintain my existing broadband connection while waiting for my iiNet application to be processed?

Fast Transfer enables a client to move from one Internet Service Provider (ISP) to another with a reduced setup fee and shorter turn-around time for account activation. This applies to participating ISPs using the Telstra Wholesale network to supply broadband services. Wherever possible we will use the Fast Transfer process for customers moving to and from iiNet. As we are unable to guarantee the availability of Fast Transfer at all times, this feature should not be relied upon as a term of purchasing or continuing as a customer of iiNet. If you are moving onto an exchange included in the iiNetwork (and there are free broadband2+ places), Fast Transfer may not be available.

What is the process for changing to iiNet if I'm moving on to the iiNetwork?

The steps to churn onto our equipment are:

  1. Complete the online iiNet broadband application form - filling it in as normal (select "I am new to iiNet and have broadband with another provider') and click 'submit' at the end.
  2. When we confirm you are eligible for broadband2+ you will need to cancel your current broadband connection with your previous provider if instructed to do so by the online form. Please note that all Telstra Bigpond customers will have to cancel.
  3. We will automatically check your current broadband connection each day until we are notified that your cancellation has been accepted by your old provider. Once the service is deactivated, we can submit your application to enable your new broadband connection with iiNet and contact you when active.
  4. Please call our sales staff on 13 19 17 for more information

How many broadband2+ places are available on an exchange covered by the iiNetwork?

The number of broadband2+ places or ports available are dependant upon how many we can install and how much room there is to expand in your exchange area. Currently, we install ports in multiples of 288 and cater for both current and future projected demand.

If a broadband2+ place becomes free on the iiNetwork, is this allocated to the next new customer or is there a queue of customers?

The process of connecting customers to the iiNetwork means that the very next new customer will go onto the iiNetwork, providing their telephone line is compatible. They are allocated to customers upon signup and spare ports are made available during the application process.

If I sign up to broadband in an area covered by the iiNetwork and then it turns out that there are no broadband2+ places available at that time, will I be given the next place that becomes available?

If you sign up for broadband and there are no ports available on our DSLAM, then you'll be notified and given the option of going on to a Telstra port at "up to 24,000kbps", 1500kbps, 512kbps or 256kbps depending on your plan choice. Then, when we build additional capacity in your exchange, you'll be onto the iiNetwork with minimal downtime when we next do a migration. We're constantly building extra capacity into our network to try to ensure we don't run out of broadband2+ places in exchanges covered by the iiNetwork.

Do you reserve broadband2+ places for existing customers waiting to be migrated over?

Yes. We always make sure we reserve broadband2+ places for eligible existing customers.

If an exchange is at full capacity, why don't you just expand it?

Exchanges at full capacity are scheduled for an expansion during what we call our growth project. This process requires a substantial investment of time, money and cooperation with external contractors. Some exchanges need additional infrastructure built (such as TEBA space, MDF positions) to allow expansion and can take many months in the planning phase.

This kind of work must be scheduled through external contractors and the length of time taken to build varies from exchange to exchange. It suits us to expand every time we fill up our ports therefore the more people wanting to get on to our equipment the better. Unfortunately, with the cost and organisation requirements involved, it's never as simple as that.

What does TEBA mean?

Telstra Equipment Building Access.

What does MDF mean?

Main Distribution Frame. This is where your physical copper line is connected (jumpered) to the exchange based equipment.