iiHelp support
Paying Invoices

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How can I pay besides credit card and direct debit?

Customers signing up to a new plan must select the credit card or direct debit payment options. Customers can choose to pay their invoice online via Toolbox prior to the due date. On the due date of the invoice payment will be made automatically via the payment method you selected.

Alternative payment options are available for Business Plan customers, they include:

  • Online via Toolbox
  • Telephone: call 13 22 58 and follow the prompts
  • BPay
  • Australia Post
  • Cheque

Please refer to your invoice for specific details of the payment methods available to you.

When is my invoice due?

Payment of your invoice must be made by the due date stipulated on your invoice. Refer to Understanding your invoice for full details.

How long do I have to pay my invoice?

  • The payment due date is listed on your invoice
  • Payment will be automatically made from your nominated credit card or direct debit account on the day the invoice is due
  • Where your payment cycle is monthly, payment will be made on the same day each month
  • Payment can be manually made sooner. Please refer to your invoice for alternative payment options
  • Depending on your financial institution, this may not appear on your bank statement until a few days after the transaction has been made

What happens if I don't pay my invoice by the due date?

Note: This question applies only to those customers without automatic payment options activated for their account.

If you have an automatic payment from credit card, you will receive a notification by e-mail that your payment was unsuccessful and the payment will be retried in 5 days. If the payment remains unsuccessful, your account will be suspended temporarily and you will need to contact us on 13 22 58 to make payment.

If you pay by direct debit from a bank acount, your account will automatically be suspended when payment is reversed. You will receive an e-mail notification that this has occured and will have to contact us on 13 22 58 to make payment.

How do I pay my invoice before payment is due?

Payment of an invoice can be made via our website. Select the "pay your account online" option from the home page and follow the prompts.Please be aware that we may schedule your invoice for an automatic payment 5 days before it is due. At this stage, you will be unable to make an advance payment.

I do not want to use an automatic payment option to pay my invoices

For all new iiNet accounts, you must choose between the automatic credit card and direct debit options. Customers on business plans may then request to use alternative payment methods after their account is created.

I need more time to pay my invoice

If you feel that you are unable to pay an invoice by the due date then iiNet can consider granting an extension to the due date.

To apply for an extension of an invoice due date, please contact our billing team on 13 22 58 to arrange this. Please be aware that we may not be able to offer an extension on the invoice if it is already scheduled for debit.

Why can I only pay my account monthly?

If you have selected to bundle any iiNet services with either Phone or VoIP, the only option available to you is monthly billing in advance. This ensures that billing is simple and all of your bundled services appear on the one invoice.

Broadband only and dialup only customers have an option to adjust their invoicing frequency. This can be done by calling customer support on 13 22 58.

What can I do if I am going away?

Broadband and Phone accounts cannot be suspended if you are going on holidays. Dialup internet accounts can be suspended for up to a 3 month period. Please contact customer support on 13 22 58 to arrange this.

If your account cannot be suspended and you have not selected the automatic payment option, please provide your direct debit or credit card details via Toolbox before you go away.

How am I invoiced if I leave iiNet partway through a billing period?

If you choose to leave iiNet partway through a billing period, you will be issued a pro-rata credit for the period between the date you leave and the date you have paid up to from your previous invoice.

If you have any further queries please call iiNet support on 13 22 58.