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Voice Mail For VoIP
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Overview
Voice mail for Netphone lets you record messages for calls that are not answered within a number of rings. From there, you can have them transferred directly to voice mail or sent to a specified email address as an audio file. Callers have the option of reviewing or changing their message,the length of the message can be no more then 2 minutes.
The normal flat dial tone will change to a stutter tone to indicate when you have a message. You can clear the stutter tone by dialling *99 on your telephone (suffix with # on a Generation 2 [Black and Silver] Belkin)
Setting it up
Voice mail can be enabled and configured from Toolbox by choosing "configure your netphone service" from the "phone" dropdown menu.
- Next to the "Basic products list" click "show details" and find the "Voice mail" section
- Choose the appropriate option for what you'd like to do:
- If you would like messages to come through to an email address as audio files instead of collecting on the voice mail system, choose "Forward voice mail to email" and type your email address into the box
- If you would like messages to be sent to an email address as audio files as well as collecting on the voice mail system, choose "Copy voice mail to email" and type your email address into the box
- If you do not wish to receive email copies of messages, choose "None"
- If you would like to change your voice mail PIN, you can enter a new PIN in the box labelled "Change voice mail PIN".
- Click the "save changes" button to save any changes you have made. Please allow up to five hours before trying your new settings.
Retrieving voice mail
You can retrieve your voice mail by calling your own Netphone/iiTalk number from your handset or one of the following numbers:
| Canberra | 02 6104 9000 |
| Sydney | 02 9029 0000 |
| Hobart | 03 6294 6000 |
| Melbourne | 03 9029 0000 |
| Brisbane | 07 3122 0000 |
| Perth | 08 6262 0000 |
| Adelaide | 08 7122 0000 |
After entering your PIN code, you can:
- Retrieve voice mail
- Reset your PIN number by pressing 8
- Record a personal greeting by pressing 3
Note: The netphone PIN is referred to as the pass code by the netphone voice mail message prompts when you retrieve your voice mail.
You can also retrieve voice mail by dialling your own number from another phone number.
Once connected wait until the voicemail message begins and press the * key.
Enter your passcode when prompted and follow the voice portal as normal.
(Please note: You will be charged your standard call rates for this call)
Switching voice mail off entirely
You are now able to disable your voice mail in the toolbox under the "phone" tab and "configure your voip service".
- Next to the "Basic products list" click "Show details" and find the "Voice mail" section
- Tick the "Disable voice mail" option and then click "save changes"
- This change may take up to 15 minutes to take effect.
